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Shopping Guide

Frequently Asked Questions

Shopping Online (2)

Who we are?
A Teresa Alecrim – Têxteis para o lar, Lda. é uma marca registada propriedade de Maria Teresa Carrusca, sociedade comercial por quotas, com sede no Largo da Anunciada, nº 19, Sobreloja, freguesia de São José, concelho de Lisboa, pessoa colectiva número 501727116, matriculada na Conservatória do Registo Comercial de Lisboa, 3ª secção, sob o seu número de pessoa coletiva, com o capital social de 5.000,00 € (cinco mil euros).
Buying online?
The Teresa Alecrim products are organized into major categories. Each of these major categories is divided into multiple sub-categories, that will help you easily identify the products you are looking for.

To purchase products in the Teresa Alecrim online shop, all you need to do is following steps:

Enter the category and sub-category of the product you wish. Click on the product presented, in order to see the product images and additional information about colors, sizes and fabrics. If you are unable to select the desired product it will be displayed item not available.

Continue clicking on the button "Buy". From this moment on, the product is already in your shopping basket. You'll be forwarded to the page that displays the content of your basket.

If you wish to add more products to your basket, just repeat the steps described above. At any moment during your browsing, you can access your shopping basket, clicking on the icon on the top right corner of your screen, that also indicates the amount of products currently in you shopping basket.

When your shopping basket is complete, just click the "Checkout" button.

É agora altura de incluir os seus dados pessoais para pagamento. Basta preencher o formulário que lhe é apresentado, indicando se a morada para onde os artigos devem ser enviados é igual à morada de facturação ou não. Caso não seja, outro formulário surgirá, pedindo que preencha os dados da morada de envio. Continue pressionando o botão "Próximo passo".

It is now time to give us your personal payment information. Just fill out the form that is presented to you, indicating if the shipping address is the same as the billing address. If it's not, a similar form will be displayed so you can tell us the shipping address for the order. Continue by pressing the button "Next step".

By now, you'll be presented the several shipping methods available considering the products in your order. In this page you can also authorize Teresa Alecrim to keep a record of your e-mail address to send you further e-mails about products, promotions and other news about Teresa Alecrim. To continue, press the button "Proceed to checkout".

You will be automatically forwarded to the Paypal website. You can change the page's language, in case it's not adequate. Here, you'll be able to choose the payment method you wish to use: Paypal or Credit Card. If you wish to use your Paypal account, just login with your credentials and complete the payment normally.

If, on the other hand, you prefer to pay by credit card, just click on the link "Don't have a Paypal account". You'll be requested your credit card information. As soon as it's completed, just click "Continue".

Remember: the payment through Paypal webpages guarantee the best security standards in electronic commerce. Your information will be secure at all times.
What payment methods are available?
At Teresa Alecrim you can choose the followind payment methods: Visa, Mastercard, Paypal and Bank Transfer.

Trocas e Devoluções (2)

How do I exchange a product?
If for any reason you are not satisfied with your online purchase, you may exchange unused products within 30 days of receipt.

To register your exchange order, please send us the request by email to the address office@teresaalecrim.com with the following information:
Order Number
Reference and size of the product to be returned

The products must be returned undamaged and with their labels attached, in their original packaging, under conditions such that they can be put back on sale.

The exchange of a product depends on stock availability.

If the exchange is for a lower value product, the remaining amount will be returned via bank transfer. Shipping costs are the responsibility of the customer.
How do I return a product?
If for any reason you are not satisfied with your online purchase, you may return unused product(s) within 14 days of receipt.

To register your return order, please send us the request by email to the address office@teresaalecrim.com with the following information:
Order Number
Reference and size of the product to be returned
Product(s) defect report (applicable, when justified)

Once we receive your return order, all products will be inspected by our team. Products must be returned undamaged and with their labels attached. Any product in unsuitable condition wil be send back to you. A refund of the returned products will be made within 14 days via bank transfer. Shipping costs are on your expense.

Delivery (1)

Shipping policies
Teresa Alecrim guarantees home deliveries worldwide. The shipping costs for each group of countries can be seen in the table below. All orders are send by post. The timing of deliveries differs from country to country and also depends on the applicable postal service.

Wash & Care information(1)

Wash & Care information
We have a long experience working with high quality clothes materials. Before washing Teresa Alecrim products, please pay attention to the type of fabric you are dealing with. Our products are made of delicate fabrics that require extra care. In general, Teresa Alecrim recommends:
  • Wash the products by hand with cold or warm water, to remove stains;
  • For the most delicate fabrics, do not wash machine and do not dry;
  • Avoid agressive detergents;
  • Use a detergent designed for hand-washables delicate fabrics, and follow the instructions on your detergent’s label;
  • Squeeze gently, without twisting;
  • Avoid tumble drying and try to air-dry clothing as much as possible;
  • In fabrics like silk do not iron.

Teresa Alecrim is not responsible for the misuse or negligence of wash & care for products.